Sale conditions

Payments
If you buy on StopDroplet.com, payment options are:
• PAYPAL 
• CREDIT CARD

Warranty
All STOPDROPLET products come with a 24 month conditioned warranty against defectsand conformity under the Legislative Decree no. 206/05. To make use of the warranty, the customer shall keep the invoice (or the Transport Document) receive by email in an electronic PDF format.

Return Procedure and Terms
Every customer has the right to return their product(s) within 15 days of delivery. The following conditions must be respected. In order to take advantage of the rights under this policy, customers must write an email to STOPDROPLET using the following address: customercare@stopdroplet.it, specifying the intention, completing and attaching the return form (click here).

The products must be shipped to the following address:

StopDroplet di MyFamily s.r.l. 
Strada Solero 1A 
15048 Valenza (AL)
Italia

StopDroplet will refund the paid amount as soon as possible after reciept of the returned products, provided that: • The returned products are unused, in their original intact packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new. • The returned products do not have signs of wear or damage. In accordance with Section 59, letters c) and d) of the Italian Consumer Code, customers cannot exercise the withdrawal right for tailored-made or customized products. StopDroplet reserves the right to refuse the return at its discretion, for those products that will not be in compliance with requirements indicated above. In case the return has been caused by our mistake, the paid price will be refunded, including the shipping cost.

Refund
As soon as our staff receives and checks the returned product(s), we will proceess a refund. The amount will be refunded as soon as possible. Please note that: • The refund will be made with the same payment method used as the purchase. • The refund will be made using the same currency used for payment. • The amount will be accredited on the same current account used for payment. • If the purchase has been made with a coupon, another coupon of the same amount of the order will be created. • Processing time to get the refund can vary depending on the payment method and the bank.

Shipment
We always have STOPDROPLET products in stock and they are dispatched within 48 hours from receiving payment. Shipment takes place through traced Italian postal services.

COSTS:
• Italy € 7,90
• Europe € 11,90
• Other Countries € 19,90

MINIMUM ORDER FOR FREE SHIPPING:
• Italy € 29
• Europe € 99
• Other Countries € 149

Customer service: +39 0131-950063 (ext.133)
available from Monday to Friday: from 8:30 to 13 and from 14 to 17:30 CET

StopDroplet di MyFamily s.r.l.
Strada Solero 1A
15048 Valenza (AL)
Italia

Customer service: +39 0131-950063 (ext.133) E-Mail: customercare@stopdroplet.it

Company Data: Administrative Economic Directory Number (REA): 252320 VAT number: 02398620068

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